These Terms and Conditions (“Terms”) govern the relationship between Lumrah Media (“we,” “us,” or “our”) and any individual or entity (“Client”) engaging our services. By proceeding with a proposal, quotation, or signed agreement, the Client confirms acceptance of these Terms in full.
Lumrah Media provides a broad range of digital marketing and creative services, which may include:
The specific scope of work, deliverables, and timelines for each engagement will be detailed in a written proposal, quotation, or service agreement issued to the Client prior to commencement.
To enable us to deliver services effectively, the Client agrees to:
Where delays arise due to the Client’s failure to provide required information, access, or cooperation, Lumrah Media accepts no responsibility for any impact on service quality or delivery timelines.
All fees will be set out in the applicable proposal, quotation, or contract agreed upon between both parties. The following conditions apply:
All fees are quoted and payable in UAE Dirhams (AED) unless otherwise agreed in writing.
All intellectual property created, developed, or produced by Lumrah Media during the course of an engagement, including but not limited to creative assets, strategies, code, designs, and written content, remains the exclusive property of Lumrah Media until full and final payment has been received.
Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable licence to use the agreed deliverables solely for their own internal business purposes. This licence does not permit the Client to resell, redistribute, sublicence, or otherwise use the deliverables outside the agreed scope of services.
Any unauthorised use, reproduction, or distribution of materials produced by Lumrah Media is strictly prohibited.
Both parties agree to treat as confidential all non-public, sensitive, or proprietary information shared during the engagement. This includes, but is not limited to, business strategies, marketing data, account credentials, internal processes, and financial information.
Neither party will disclose such information to any third party without prior written consent from the other, except where required by applicable UAE law or a competent regulatory authority.
Confidentiality obligations survive the termination or expiry of the engagement and remain in effect indefinitely thereafter.
Either party may terminate the agreement by providing written notice if the other party is in material breach of these Terms and fails to remedy the breach within a reasonable period.
Upon termination:
Lumrah Media will not be liable for any indirect, incidental, special, or consequential loss or damage arising in connection with the services. This includes, without limitation, loss of revenue, profit, business opportunity, data, or reputation.
We are not responsible for disruptions, changes in policy, algorithm updates, or performance issues caused by third-party platforms such as Google, Meta, TikTok, or any hosting provider. While we take all reasonable steps to deliver quality services, results cannot be guaranteed due to factors outside our control.
Our total aggregate liability to the Client, in any circumstances, shall not exceed the total fees paid by the Client for the specific service giving rise to the claim in the preceding three months.
The Client agrees to indemnify, defend, and hold harmless Lumrah Media, its team members, contractors, and representatives against any claims, liabilities, losses, damages, or expenses arising from:
This indemnification obligation continues after the conclusion of services and covers any claims related to the Client’s conduct during the engagement.
Lumrah Media may utilise third-party tools, software, or advertising platforms, including Google Ads, Meta Business Suite, TikTok Ads, and analytics services, in delivering agreed services. We do not guarantee the uninterrupted availability or performance of any third-party platform.
We are not liable for any costs, losses, or disruptions resulting from changes to third-party pricing, policies, or technical functionality. The Client is responsible for ensuring compliance with the terms of use of any third-party platform used as part of their engagement.
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Sharjah. Any disputes, claims, or disagreements arising from or relating to these Terms, or the services provided under them, shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE.
Both parties agree to submit to the authority of those courts for the resolution of any such matters.
These Terms and Conditions, together with any signed proposal, quotation, or service contract, constitute the entire agreement between Lumrah Media and the Client with respect to the services provided. They supersede all prior communications, negotiations, and understandings, whether written or oral, relating to the subject matter of the engagement.
